Effective date: 24/10/2024
1. Company Information
Strong eSIM LTD
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Strong eSIM LTD is a legally registered company offering digital eSIM services to customers worldwide. By purchasing services from us, you enter into a legally binding agreement with Strong eSIM LTD, subject to these Terms.
2. Services Provided
Strong eSIM specializes in providing digital eSIM data plans for customers who require mobile connectivity across various countries. We offer data plans that are activated digitally without the need for physical SIM cards, making it easier for users to stay connected without traditional SIM swapping.
Our eSIMs come with no geographical restrictions, meaning they can be activated and used globally in supported regions. However, the availability and performance of data services may depend on local network providers, and we cannot guarantee service in areas where no adequate network coverage exists.
Upon completing a purchase, you will receive your eSIM details via email, including instructions on how to activate it.
3. Pricing and Payment
All pricing on our website is listed in USD (UNITED STATES DOLLAR), and prices are stable. We strive to ensure that the prices are accurate and reflect the market value of the services provided. However, we reserve the right to adjust our prices periodically based on operational or market changes.
The following payment methods are accepted on the Strong eSIM website:
- Debit/Credit Cards: We accept all major debit and credit cards.
- PayPal: Customers can also pay securely via PayPal.
By providing payment details, you confirm that you are authorized to use the selected payment method and authorize Strong eSIM LTD to charge the full amount of the selected data plan.
Once the payment is successfully processed, your eSIM will be delivered electronically via email. Please ensure that your email address is correct when placing an order, as we cannot be held responsible for errors or delivery issues caused by incorrect email addresses.
4. Refund and Cancellation Policy
Strong eSIM is committed to customer satisfaction and offers refunds for eSIM purchases under the following conditions:
Refund Eligibility: You are entitled to a full refund if the eSIM has not been activated. Once the eSIM is activated (i.e., the QR code has been scanned or the eSIM profile has been downloaded), it is no longer eligible for a refund.
Requesting a Refund: To request a refund, please contact our customer support at info@strongesim.com within 14 days of purchase. Include your order number, email address, and the reason for your refund request. Refund requests will be reviewed and, if approved, processed within 14 business days.
Please note that refunds will be issued only to the original payment method used at the time of purchase. If the payment was made using a credit or debit card, it may take several additional days for the refund to be reflected in your account, depending on your bank’s processing times.
- Cancellation: As our eSIMs are delivered digitally, we do not offer cancellations once the eSIM has been sent to the customer. We advise carefully reviewing your order before confirming the purchase.
5. Limitations of Liability
At Strong eSIM, we make every effort to ensure our services are reliable and operate smoothly. However, by using our services, you agree that Strong eSIM is not liable for any damages or losses resulting from service disruptions, technical difficulties, or any issues beyond our control, including but not limited to:
Network Issues: The performance and coverage of our eSIM services depend on local network operators. Strong eSIM cannot guarantee uninterrupted service or data speeds in areas where network availability is limited or unstable. We are not liable for any interruptions in service caused by local network providers or outages.
Device Compatibility: It is your responsibility to ensure that your device is eSIM-compatible before purchasing our services. We cannot provide refunds or compensation if your device does not support eSIM technology.
Indirect or Consequential Damages: Under no circumstances shall Strong eSIM be held liable for any indirect, incidental, or consequential damages, including but not limited to lost profits, data loss, or business interruptions, arising out of or in connection with the use of our services.
6. Privacy Policy and Data Usage
Strong eSIM respects your privacy and is committed to protecting the personal information you share with us. We collect only the minimum amount of data necessary to provide our services. Specifically, we collect and store your email address for the purpose of delivering eSIM products and communicating order updates.
We are fully compliant with the General Data Protection Regulation (GDPR) and other relevant data protection laws. Your email address will never be shared with third parties without your explicit consent, except as required by law or to fulfill our service obligations (e.g., for processing payments or providing customer support).
For more information on how we handle your data, please refer to our Privacy Policy.
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms or related to the use of our services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
By using our website and services, you agree that any legal action or dispute will be resolved in accordance with UK law.
8. Contact Us
We are here to assist you with any questions or concerns regarding our products or these Terms and Conditions. If you need support or wish to get in touch with us, please use the following contact details:
Email: info@strongesim.com
Mailing Address:
Strong eSIM LTD
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Our team will strive to respond to all inquiries within a reasonable time.