Question 1

I bought an eSIM. When do I receive the Travel Pack password?

Accepted Answer

You receive it by email after your purchase. Check Spam/Promotions if you don’t see it.

Question 2

Where do I download the Travel Pack?

Accepted Answer

You download it from a private Travel Pack landing page on strongesim.com. Example: https://strongesim.com/qatar-premium-travel-pack/.

Question 3

My password does not work. What should I do?

Accepted Answer

Type it exactly as shown in the email (capital letters matter). Make sure there are no extra spaces.

Question 4

I can’t find the email with the password. What now?

Accepted Answer

Search your inbox for “Strong eSIM” and “Travel Pack”. Also check Spam/Promotions.

Question 5

Can I open the Travel Pack without internet?

Accepted Answer

Yes. Download the PDF and save it offline on your phone or laptop.

Question 6

The PDF won’t open on my phone. How do I fix it?

Accepted Answer

Download it again and open it using a PDF app (like Adobe Acrobat). You can also try a different browser.

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