Privacy Policy details for Privacy Policy — Strong eSIM LLC

Effective Date: 04 Jan 2026

At Strong eSIM LLC, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.strongesim.com, purchase our services, or interact with us in any other way.

Please read this policy carefully to understand our practices regarding your personal data and how we treat it.

1. Who We Are

Strong eSIM LLC
Address: 169 Madison Ave STE 11534 Unit 262, New York, NY 10016, USA
Email: info@strongesim.com

We provide data-only eSIM services for individuals and businesses, including B2B reseller access through our reseller platform.

2. What Data We Collect

We may collect and process the following categories of data:

a) Personal Identification Data

  • Full name
  • Email address
  • Phone number (optional)
  • Billing details (as needed for invoicing/verification)
  • IP address

b) Order & Payment Data

  • Order details (products purchased, date, price)
  • Payment method and transaction status
  • Note: Payment card/PayPal processing is handled securely by third-party payment processors; we do not store full payment card details on our servers.

c) Technical & Usage Data

  • Device type, operating system, browser type
  • Log data including pages visited, timestamps, and referral sources

d) Business/Reseller Data (if applicable)

  • Business/brand name
  • Company email
  • Reseller portal credentials (stored securely; passwords are encrypted/hashed)

3. How We Collect Your Data

We collect data through:

  • Forms on our website (checkout, contact, reseller signup)
  • Emails or direct contact with our support team
  • Cookies and similar tracking technologies
  • Analytics and advertising tools (e.g., Google Analytics, Meta Pixel, and similar tools where enabled)

4. Why We Collect Your Data

We process your data to:

  • Process orders and deliver eSIM services digitally
  • Provide customer support and manage accounts
  • Maintain security, prevent fraud, and protect our platform
  • Review and manage reseller applications and transactions
  • Send service notices and operational updates (e.g., order confirmations, important service messages)
  • Send marketing communications only where permitted and/or with consent, and allow you to opt out
  • Improve our website and services using aggregated usage analytics
  • Comply with legal obligations, accounting requirements, and resolve disputes

5. Legal Basis for Processing (Where Applicable)

Depending on your location and applicable laws (including GDPR/UK GDPR for certain users), we may process personal data based on:

  • Contractual necessity (to fulfill your purchase and provide the service)
  • Legitimate interests (fraud prevention, security, service improvement)
  • Consent (for certain marketing and non-essential cookies, where required)
  • Legal obligations (tax/accounting and regulatory requirements)

6. How We Store and Protect Your Data

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Encryption where appropriate
  • Access controls and least-privilege permissions
  • Secure hosting and firewall protections

We retain personal data only as long as necessary for the purposes described in this policy, including legal, accounting, or reporting requirements.

7. Disclosure of Data

We do not sell or rent your personal data. We may share information with:

  • Service providers (hosting, email delivery, analytics, customer support tools)
  • Payment processors (to complete transactions securely)
  • Technology partners necessary to deliver eSIM services and improve reliability
  • Law enforcement or authorities when legally required
  • Professional advisers (e.g., legal/accounting) where necessary and under confidentiality

All providers are expected to handle your data securely and only for permitted purposes.

8. International Data Transfers

Because we operate globally and use service providers in different countries, your data may be transferred to and processed outside your country of residence, including the United States. Where required by law, we use appropriate safeguards for international transfers (such as contractual protections).

9. Your Privacy Rights

Depending on your location, you may have rights such as:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data (where applicable)
  • Objection to or restriction of certain processing
  • Withdrawal of consent at any time (where processing is based on consent)
  • Data portability (where applicable)

To exercise your rights, contact us at info@strongesim.com. You may also have the right to lodge a complaint with your local data protection authority, depending on your jurisdiction.

10. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve site performance and security
  • Remember your preferences
  • Analyze traffic and usage
  • Support marketing/remarketing where enabled and permitted

You can manage cookies through your browser settings. If you maintain a separate Cookie Policy page, you can link it here.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a minor has provided personal data, please contact us and we will take appropriate steps to delete it.

12. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

13. Data Breach Procedures

If a personal data breach occurs, we will take reasonable steps to investigate, mitigate, and notify affected users and/or relevant authorities where legally required.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page. If changes are material, we may notify you via email or a website notice where appropriate.

Last updated: 04 Jan 2026

15. Contact Us

For any questions or requests regarding this Privacy Policy or your data, contact:

Strong eSIM LLC
Address: 169 Madison Ave STE 11534 Unit 262, New York, NY 10016, USA
Email: info@strongesim.com