Privacy Policy details for Strong eSIM


Effective Date: [08 JUN 2025]

At Strong eSIM LTD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.strongesim.com, purchase our services, or interact with us in any other way.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Who We Are

Strong eSIM LTD
71-75 Shelton Street,
Covent Garden, London,
WC2H 9JQ, United Kingdom
Email: info@strongesim.com

We are a UK-registered company offering global data-only eSIM services to individuals and businesses, including B2B resellers through our reseller platform.

2. What Data We Collect

We collect and process the following types of data:

a. Personal Identification Data

  • Full name
  • Email address
  • Phone number (optional)
  • Billing information
  • IP address

b. Order & Payment Data

  • Order details (products purchased, date, price)
  • Payment method (PayPal, Credit/Debit card) — processed securely via third-party gateways

c. Technical Data

  • Device type, operating system, browser type
  • Log data including pages visited, time stamps, referral sources

d. Business Reseller Data (if applicable)

  • Brand name
  • Company email
  • Login credentials for our reseller portal (encrypted)

3. How We Collect Your Data

We collect data via:

  • Forms on our website (checkout, contact, reseller signup)
  • Emails or direct contact
  • Cookies and tracking technologies
  • Analytics tools (Google Analytics, Meta Pixel, etc.)

4. Why We Collect Your Data

We process your personal data for the following purposes:

  • To process your orders and deliver eSIM services
  • To manage your account and provide customer support
  • To verify your identity and ensure account security
  • To process reseller applications and transactions
  • To notify you of service updates, offers, or promotions (with consent)
  • To improve our website and services via usage analytics
  • To comply with legal obligations and resolve disputes

5. Legal Basis for Processing

Under the UK GDPR and EU GDPR, we process your personal data based on:

  • Your consent (e.g., marketing emails)
  • Contractual necessity (e.g., processing your eSIM order)
  • Our legitimate interests (e.g., improving services, fraud prevention)
  • Legal obligations (e.g., accounting records)

6. How We Store and Protect Your Data

Your data is stored securely on our servers and protected with encryption, firewall, and role-based access control. Payment data is processed only through PCI-DSS compliant third-party processors (e.g., PayPal, Stripe).

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal obligations.

7. Disclosure of Data

We do not sell or rent your data. We may share your information with:

  • Trusted third-party providers (hosting, analytics, email marketing, payment gateways)
  • Law enforcement or authorities when legally required
  • Affiliates or partners strictly for fulfillment or service enhancement, under confidentiality agreements

8. International Transfers

Some of our service providers may be located outside the UK or EU. When transferring your data internationally, we ensure it is protected by appropriate safeguards such as Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA).

9. Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent at any time (e.g., unsubscribe from marketing)
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, contact us at info@strongesim.com.

10. Cookies and Tracking

We use cookies to:

  • Improve site performance and security
  • Remember your preferences
  • Analyze user behavior through Google Analytics and Meta Pixel
  • Enable marketing and remarketing campaigns

You can manage or disable cookies via your browser settings. For more details, see our Cookie Policy (add this page if needed).

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.

12. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any data.

13. Data Breach Procedures

In the event of a personal data breach, we will notify affected users and relevant authorities within 72 hours, where legally required.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will always be posted on this page. Material changes will be notified by email if applicable.

Last updated: [Insert Date]

15. Contact Us

If you have any questions or requests regarding this Privacy Policy or your data, you can contact:

Strong eSIM LTD
Email: info@strongesim.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK